Contact Holliday Farms Water Restoration

What can you do while you wait for the crew in Holliday Farms?

Work through these steps in order, starting with safety, and call as soon as the water stops spreading.

• Stay out of standing water that's touching outlets or extension cords, and keep kids and pets out of that room.
• If a pipe or supply line is leaking, close the main water valve. In homes with basements it's usually on the wall where the water line comes in from the street.
• If you have a sump pump, check whether it's running. A tripped breaker or an unplugged cord is worth a look, as long as you can reach it without wading in.
• After a hard freeze, check exterior walls and the garage for wet spots before you turn the water back on.
• Don't wade through water that came up through a drain. Close the door to that area and wait for the crew.
• Lift furniture onto blocks or move it to a dry room if you can do it safely, and leave heavy pieces for the crew.
• According to the EPA's guide to mold and moisture, drying water damaged materials within 24 to 48 hours helps prevent mold, which is why the call shouldn't wait until morning.
• The Indiana Department of Insurance advises against permanent repairs before the insurance company's inspection, so stick to steps that stop the water and protect your things.

What will the team ask about your Holliday Farms home?

You don't need everything figured out before you call, and these are the details the team will ask about.

• Whether you were able to close the main valve.
• Whether the water came from inside the house or from outside.
• Whether the basement is finished, because carpet and drywall change the drying plan.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• If the water came from the unit above or next door, so we know whose plumbing to look at.
• The name of your insurance company, if you've already decided to file.
• Whether the power to the wet area is on or off.

Answer what you can, and the crew will fill in the rest during the first visit.

What should you expect when the crew shows up in Holliday Farms?

The crew starts by finding the source and making sure it's stopped, and they check that the power in the wet area is safe before any equipment goes in.

Next they map the wet area with moisture meters, because water travels under flooring and behind baseboards farther than it looks. Our crew takes the damage photos as they go and puts them into a photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

We document the damage with a photo report and walk you through what we found, so you can decide with your insurance company.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

Why do the age and layout of your Holliday Farms home matter on the call?

The mix in Holliday Farms includes ranch homes. Lots of homes here have finished lower levels, and water that soaks into carpet pad and drywall takes more than a fan to dry. Some parts of Holliday Farms sit low or near water, and outside water after a storm is handled differently from a plumbing leak. Cold snaps split pipes in exterior walls and unheated spaces, and the leak often shows up when the pipe thaws. Tell the person who answers what you know, and the crew will take it from there.

Where does the Holliday Farms number take calls from?

This number covers Holliday Farms and its neighborhoods, including these:

• Hamilton Run · most with basements
• Promontory · many with finished basements
• Bradley Ridge · many with finished basements
• Wild Air · homes from the 2020s
• The Towns at Appaloosa · most with basements

We also take calls from nearby Brookstone, Pheasants Run, Eagle Village, Williams Glen, Saddle Creek, Sawgrass, Royal Run and Crooked Stick. For addresses near the edge of the service area, call and the team will check whether a crew can get there. For details on the work itself, see our page on water damage restoration and basement flooding.

What do people ask before calling about water damage in Holliday Farms?